Our Mission
The CMA Scotland Mission is to facilitate a reliable, secure, and sustainable retail market for water and wastewater services at an affordable price, while exploiting developments in technology and market operations to improve service and meet the demands of our stakeholders. In doing this, we keep the customer and the environment at the heart of our thinking.
The 2025-27 Strategic Plan in brief
CMA Effectiveness
- Efficient Market operations
- Effective technology management
- Customer focus
- Ethical employment
- Strengthen third-party audit and enhance quality management systems.
- Explore the innovative use of AI.
- Develop a ‘trusted expert’ role.
- Strategic review of cyber security for CMA and the Market.
- Checkpoints for customer orientation.
- Targeted investment in staff development.
Participant effectiveness
- Participant compliance
- Market resilience
- Data analytics and expertise
- Develop the Central Systems interface and support bilaterals systematization.
- Lead Performance Framework reviews.
- Enhance audit and reporting.
- Simulation of critical Market events, including a cyber-attack.
- Apply analytics and value-add to Market data.
Wider stakeholder interests
- Stakeholder engagement
- Environmental and net zero initiatives
- Exchange relevant information with Participants and Government.
- Extend publication of CMA and Participant environmental performance.
- Promote the use of carbon calculators.
- Incentivise contractor efforts through the re-procurement.
